Title: Assistant Store Manager
Department: ACE Hardware
Reports To: Branch Manager
Location: Maize, KS
Job Summary:
The Assistant Store Manager supports the Branch Manager in overseeing daily retail operations at Ace Hardware in Maize, KS. This role ensures exceptional customer service, helps lead the store team, supports operational goals, and contributes to the overall performance and success of the store. The Assistant Store Manager acts as a key leader when the Branch Manager is unavailable and plays a vital role in training, motivating, and supervising staff.
Essential Job Functions:
- Support the Branch Manager in the day-to-day retail operations of the store.
- Lead by example to ensure customers are served efficiently, courteously, and professionally.
- Assist in supervising, coaching, and developing store team members to optimize performance and customer service.
- Contribute to achieving sales goals and operational objectives.
- Help with scheduling staff, managing shift coverage, and ensuring adequate staffing levels.
- Support the onboarding, training, and development of new employees.
- Monitor store appearance, merchandising standards, and inventory levels to ensure a clean, well-stocked, and organized store.
- Enforce store policies, procedures, and safety protocols to maintain a safe working and shopping environment.
- Address and resolve customer service issues promptly and professionally.
- Support inventory management including shipment receiving, stock rotation, and inventory accuracy.
- Help maintain visual merchandising standards and promotional displays.
- Assist with opening and closing procedures, including cash handling and securing the store.
- Step into leadership responsibilities when the Branch Manager is absent.
- Participate in team meetings and provide input on improving operations and employee engagement.
- Other responsibilities as assigned by the Branch Manager.
Key Competencies:
- Strong work ethic with initiative and a sense of urgency.
- Flexible and open to feedback and change.
- High level of integrity, professionalism, and dependability.
- Effective communication and interpersonal skills.
- Ability to lead by example and motivate a team.
- Excellent customer service skills.
- Basic understanding of retail operations, merchandising, and inventory management.
- Hardware or home improvement knowledge is a plus.
- Physically able to lift up to 50 lbs and be on your feet for extended periods.
- Positive, team-oriented attitude.
Minimum Requirements:
- Previous retail experience required; prior leadership or supervisory experience preferred.
- Proven ability to deliver excellent customer service and support team success.
- Strong organizational and time management skills.
- Experience in handling money, scheduling, and basic problem solving in a retail environment.
- Willingness to work flexible hours, including evenings, weekends, and holidays as needed.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management may assign or reassign duties and responsibilities at any time as needed to meet operational needs.
